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Venue: Crosby Ballroom North clear filter
Thursday, May 22
 

8:30am PDT

Welcome
Thursday May 22, 2025 8:30am - 9:00am PDT
Crosby Ballroom North
Speakers
avatar for Thomas Musson

Thomas Musson

Vice President of Operations and Professional Services, Fame
As Vice President of Operations, Mr. Musson oversees FAME’s Financial Aid Processing Center, Client Solution Center (Customer Service, Technical Support, and Implementations), and Fiscal Services. Tommy’s career spans more than 28 years in customer and product service operations... Read More →
avatar for Ricky Alfaro

Ricky Alfaro

General Manager, CEO, Fame
As General Manager of Fame, Mr. Alfaro is responsible for growing Fame's business through key initiatives and bringing new products to market. He has 18+ years of management and process improvement experience and 14+ years of experience working with student information systems, financial... Read More →
Thursday May 22, 2025 8:30am - 9:00am PDT
Crosby Ballroom North
  General

9:00am PDT

Breaking News! Federal Updates
Thursday May 22, 2025 9:00am - 9:50am PDT
Crosby Ballroom North
As this real-life drama unfolds, meet the players, their roles, changes in the terrain, and what to expect over the next few months. This is bound to be at the top of your must-see list.
Speakers
avatar for Tom Netting

Tom Netting

CEO, TEN Government Strategies
Tom Netting has more than 30 years of experience working in government relations and public policy and has established himself as a leader in strategic policy development and advocacy in the fields of higher education and workforce development, elementary and secondary education... Read More →
avatar for Sally Samuels

Sally Samuels

Director of Compliance, Fame
Sally is one of the country’s leading authorities on Federal financial aid administration with 41 years of “in the trenches” experience. As a respected Industry leader, she is frequently called upon to speak at School, Accrediting, Regional and State conferences as well as... Read More →
Thursday May 22, 2025 9:00am - 9:50am PDT
Crosby Ballroom North
  General

10:30am PDT

Some Like It Verified: 25/26 Edition
Thursday May 22, 2025 10:30am - 11:20am PDT
Crosby Ballroom North
Verification can often be a source of frustration for students, families, and schools alike. Learn about changes, requirements, and common errors to ensure students receive the aid they qualify for. Every star deserves their share!
Speakers
avatar for John Rocha

John Rocha

Financial Aid Consultant, Fame
Thursday May 22, 2025 10:30am - 11:20am PDT
Crosby Ballroom North
  Financial Aid

11:30am PDT

Uncovering Eligibility Items and Comment Codes
Thursday May 22, 2025 11:30am - 12:20pm PDT
Crosby Ballroom North
Let's follow the clues in this interactive scavenger hunt to uncover eligibility items and hidden comment codes.    
Speakers
avatar for Ibis Chow

Ibis Chow

Consulting Services Manager, Fame
Ibis Chow received her Bachelor's and Master of Science in Business Administration from Nova Southeastern University. Since joining the higher education industry in 2002, she has attained a myriad of experiences and extensive financial aid knowledge within her different roles. She... Read More →
Thursday May 22, 2025 11:30am - 12:20pm PDT
Crosby Ballroom North
  Financial Aid

1:30pm PDT

Clock Hour & Co-Star Title IV Credit Balance
Thursday May 22, 2025 1:30pm - 2:20pm PDT
Crosby Ballroom North
Join us for a hands-on, live walkthrough session on determining Title IV Credit balances for clock hour programs. We'll guide you through the ins and outs of financial calculations, ensuring your school earns your gold star.
Speakers
avatar for Ibis Chow

Ibis Chow

Consulting Services Manager, Fame
Ibis Chow received her Bachelor's and Master of Science in Business Administration from Nova Southeastern University. Since joining the higher education industry in 2002, she has attained a myriad of experiences and extensive financial aid knowledge within her different roles. She... Read More →
Thursday May 22, 2025 1:30pm - 2:20pm PDT
Crosby Ballroom North
  Financial Aid

2:30pm PDT

Rolling with System Changes and Eligibility Applications
Thursday May 22, 2025 2:30pm - 3:20pm PDT
Crosby Ballroom North
How to navigate the Partner Portal and complete the eligibility updates required by ED continues to be a mystery. This session will provide useful clues for a successful outcome.
Speakers
avatar for Sally Samuels

Sally Samuels

Director of Compliance, Fame
Sally is one of the country’s leading authorities on Federal financial aid administration with 41 years of “in the trenches” experience. As a respected Industry leader, she is frequently called upon to speak at School, Accrediting, Regional and State conferences as well as... Read More →
Thursday May 22, 2025 2:30pm - 3:20pm PDT
Crosby Ballroom North
  Financial Aid

4:00pm PDT

24/25 Special Circumstances Story
Thursday May 22, 2025 4:00pm - 4:50pm PDT
Crosby Ballroom North
Sometimes you only get pieces of a story. Often student financial situation isn’t accurately reflected on their FAFSA. Learn about special circumstances and extenuating circumstances, what qualifies as a special or extenuating circumstance, and what you need to collect from the student.  
Speakers
avatar for John Rocha

John Rocha

Financial Aid Consultant, Fame
Thursday May 22, 2025 4:00pm - 4:50pm PDT
Crosby Ballroom North
  Financial Aid
 
Friday, May 23
 

8:30am PDT

Welcome
Friday May 23, 2025 8:30am - 9:00am PDT
Crosby Ballroom North
Speakers
avatar for Thomas Musson

Thomas Musson

Vice President of Operations and Professional Services, Fame
As Vice President of Operations, Mr. Musson oversees FAME’s Financial Aid Processing Center, Client Solution Center (Customer Service, Technical Support, and Implementations), and Fiscal Services. Tommy’s career spans more than 28 years in customer and product service operations... Read More →
Friday May 23, 2025 8:30am - 9:00am PDT
Crosby Ballroom North
  General

9:00am PDT

Hot Off the Press Topics
Friday May 23, 2025 9:00am - 9:50am PDT
Crosby Ballroom North
This Hollywood Special brings us the hottest topics in the industry. You won't want to miss this important update by a top authority in the field as he showcases what is in the news.
Speakers
avatar for Ron Holt

Ron Holt

Attorney, ROUSE FRETS WHITE GOSS GENTILE RHODES, P.C
Ron brings 41 years of experience in a broad range of commercial and general litigation matters in various industries regionally and across the country. He has a national practice representing institutions of higher learning in litigation, regulatory matters and business transactions... Read More →
Friday May 23, 2025 9:00am - 9:50am PDT
Crosby Ballroom North
  General

10:30am PDT

The Main Features of FERPA
Friday May 23, 2025 10:30am - 11:20am PDT
Crosby Ballroom North
FERPA has been around for years and has been a real sleeper for most institutions. It is time to put on a show with examples of things that you may be doing wrong.
Speakers
avatar for Sally Samuels

Sally Samuels

Director of Compliance, Fame
Sally is one of the country’s leading authorities on Federal financial aid administration with 41 years of “in the trenches” experience. As a respected Industry leader, she is frequently called upon to speak at School, Accrediting, Regional and State conferences as well as... Read More →
Friday May 23, 2025 10:30am - 11:20am PDT
Crosby Ballroom North
  Financial Aid

11:30am PDT

A Cautionary Tale of R2T4’s Gone Wrong
Friday May 23, 2025 11:30am - 12:30pm PDT
Crosby Ballroom North
R2T4s continue to be one of the top 5 audit finding party crashers. In this session, we’ll dig into the essential principles behind the R2T4 calculations, including the most common missteps uncovered during audits and program reviews. Don’t miss your chance to avoid the dramatic errors that could ruin your special night.  
Speakers
avatar for Carolyn Melton

Carolyn Melton

Client Solutions Manager, Fame
Carolyn has been in the higher education sector for 22 years. Carolyn served as Director of Financial Aid prior to her finding a position in the Consulting Services Department at Fame. She now brings her extensive knowledge of ESP, Advantage FinAid, Freedom, Freedom FinAid, and APFAM... Read More →
avatar for Monica Heslin

Monica Heslin

Financial Aid Service Specialist, Fame
Monica Heslin has been in higher education for 24 years. Starting out as a cosmetology educator she quickly realized the importance of a full circle structure within the post-secondary. She has focused the last 15 years on financial aid, compliance, and school management. Monica’s... Read More →
Friday May 23, 2025 11:30am - 12:30pm PDT
Crosby Ballroom North
  Financial Aid

1:30pm PDT

The FA Saga: Absences, Early Grads & Diploma Mills
Friday May 23, 2025 1:30pm - 2:20pm PDT
Crosby Ballroom North
This is a story of the many trials and tribulations of today's Financial Aid world. This panel of experts will help you understand the requirements and how to handle unique situations, such as the 10% absent hour policy, early grads from a clock hour program, and more.
Speakers
avatar for Ibis Chow

Ibis Chow

Consulting Services Manager, Fame
Ibis Chow received her Bachelor's and Master of Science in Business Administration from Nova Southeastern University. Since joining the higher education industry in 2002, she has attained a myriad of experiences and extensive financial aid knowledge within her different roles. She... Read More →
avatar for John Rocha

John Rocha

Financial Aid Consultant, Fame
avatar for Sally Samuels

Sally Samuels

Director of Compliance, Fame
Sally is one of the country’s leading authorities on Federal financial aid administration with 41 years of “in the trenches” experience. As a respected Industry leader, she is frequently called upon to speak at School, Accrediting, Regional and State conferences as well as... Read More →
avatar for Carolyn Melton

Carolyn Melton

Client Solutions Manager, Fame
Carolyn has been in the higher education sector for 22 years. Carolyn served as Director of Financial Aid prior to her finding a position in the Consulting Services Department at Fame. She now brings her extensive knowledge of ESP, Advantage FinAid, Freedom, Freedom FinAid, and APFAM... Read More →
avatar for Monica Heslin

Monica Heslin

Financial Aid Service Specialist, Fame
Monica Heslin has been in higher education for 24 years. Starting out as a cosmetology educator she quickly realized the importance of a full circle structure within the post-secondary. She has focused the last 15 years on financial aid, compliance, and school management. Monica’s... Read More →
Friday May 23, 2025 1:30pm - 2:20pm PDT
Crosby Ballroom North
  Financial Aid

3:00pm PDT

Financial Aid Game Show
Friday May 23, 2025 3:00pm - 3:50pm PDT
Crosby Ballroom North
This interactive Financial Aid Truth or Conquences game show is a fun way to learn and end the conference with a laugh or two.
Speakers
avatar for Ibis Chow

Ibis Chow

Consulting Services Manager, Fame
Ibis Chow received her Bachelor's and Master of Science in Business Administration from Nova Southeastern University. Since joining the higher education industry in 2002, she has attained a myriad of experiences and extensive financial aid knowledge within her different roles. She... Read More →
avatar for John Rocha

John Rocha

Financial Aid Consultant, Fame
avatar for Sally Samuels

Sally Samuels

Director of Compliance, Fame
Sally is one of the country’s leading authorities on Federal financial aid administration with 41 years of “in the trenches” experience. As a respected Industry leader, she is frequently called upon to speak at School, Accrediting, Regional and State conferences as well as... Read More →
avatar for Carolyn Melton

Carolyn Melton

Client Solutions Manager, Fame
Carolyn has been in the higher education sector for 22 years. Carolyn served as Director of Financial Aid prior to her finding a position in the Consulting Services Department at Fame. She now brings her extensive knowledge of ESP, Advantage FinAid, Freedom, Freedom FinAid, and APFAM... Read More →
avatar for Monica Heslin

Monica Heslin

Financial Aid Service Specialist, Fame
Monica Heslin has been in higher education for 24 years. Starting out as a cosmetology educator she quickly realized the importance of a full circle structure within the post-secondary. She has focused the last 15 years on financial aid, compliance, and school management. Monica’s... Read More →
Friday May 23, 2025 3:00pm - 3:50pm PDT
Crosby Ballroom North
  Financial Aid
 
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