Director, Professional Services & Compliance, Fame
Kris Fuss-Gonzalez, Director of Professional Services at FAME, is a goal-oriented leader with extensive experience in financial aid for education. She has demonstrated her ability to balance the dynamic needs of compliance by utilizing her analytic skills to create plans to complete... Read More →
Nancy serves as the Director of FAME’s Financial Aid Operations. In her current role, she oversees all of the Federal PELL and Campus based award programs. Additionally, she also manages the Federal Direct Loan Program for FAME’s ESP program clients.Nancy has a wealth of experience... Read More →
Rick Rosado has been a member of the Fame Sales Team since 2009 and brings 20+ years of past experience in the Higher Education Sector. He holds an Associate Degree in Business Computer Programming. He has held the positions of Admissions Director, Registrar, Financial Aid Director... Read More →
Thursday May 22, 2025 7:30am - 5:00pm PDT Ballroom Foyer
Vice President of Operations and Professional Services, Fame
As Vice President of Operations, Mr. Musson oversees FAME’s Financial Aid Processing Center, Client Solution Center (Customer Service, Technical Support, and Implementations), and Fiscal Services. Tommy’s career spans more than 28 years in customer and product service operations... Read More →
As General Manager of Fame, Mr. Alfaro is responsible for growing Fame's business through key initiatives and bringing new products to market. He has 18+ years of management and process improvement experience and 14+ years of experience working with student information systems, financial... Read More →
As this real-life drama unfolds, meet the players, their roles, changes in the terrain, and what to expect over the next few months. This is bound to be at the top of your must-see list.
Tom Netting has more than 30 years of experience working in government relations and public policy and has established himself as a leader in strategic policy development and advocacy in the fields of higher education and workforce development, elementary and secondary education... Read More →
Sally is one of the country’s leading authorities on Federal financial aid administration with 41 years of “in the trenches” experience. As a respected Industry leader, she is frequently called upon to speak at School, Accrediting, Regional and State conferences as well as... Read More →
Carolyn has been in the higher education sector for 22 years. Carolyn served as Director of Financial Aid prior to her finding a position in the Consulting Services Department at Fame. She now brings her extensive knowledge of ESP, Advantage FinAid, Freedom, Freedom FinAid, and APFAM... Read More →
Monica Heslin has been in higher education for 24 years. Starting out as a cosmetology educator she quickly realized the importance of a full circle structure within the post-secondary. She has focused the last 15 years on financial aid, compliance, and school management. Monica’s... Read More →
Meet Andrei, an accomplished professional with over 15 years of hands-on experience in Information Technology (IT). With a rich and diverse background, he has led numerous projects, demonstrating a unique ability to transform complex technical concepts into user-friendly solutions... Read More →
Beginning my journey on the FA Processing team, I showed an innate understanding of financial aid processes and navigating the complexities of Title IV funding. Throughout the years I have transitioned through several positions within the department, each time bringing a fresh perspective... Read More →
Steven is at the forefront of driving the overall product strategy for Fame, overseeing a diverse portfolio of products. With a remarkable 20 years in the Higher Education industry, Steven brings an extensive background in financial aid, boasting over 19 years of knowledge and expertise.Steven... Read More →
Verification can often be a source of frustration for students, families, and schools alike. Learn about changes, requirements, and common errors to ensure students receive the aid they qualify for. Every star deserves their share!
This on-going series continues to be a top 10 compliance issue for all institutions. What is required of the small mom and pop schools? What is required to be in your CSR? Where does Title IX belong? These questions and more will unfold over time.
Chris DeLuca is the founder of DeLuca Law LLC, and Of Counsel with Rouse Frets Gentile Rhodes, LLC. Chris has over 25 years of experience providing legal, financial and management services to school administrators and business owners. In addition to being a licensed attorney, Chris... Read More →
Thursday May 22, 2025 10:30am - 11:20am PDT Royal Ballroom
Step into the golden age of innovation as we unveil the advantages of our leading-edge SIS application! Get the behind-the-scenes exculsive on the latest enhancements and brand-new features of Advantage SIS! From dazzling new capabilities to streamlined workflows, you’ll be the first to witness how we’re taking student management to the next level.
Meet Andrei, an accomplished professional with over 15 years of hands-on experience in Information Technology (IT). With a rich and diverse background, he has led numerous projects, demonstrating a unique ability to transform complex technical concepts into user-friendly solutions... Read More →
Ibis Chow received her Bachelor's and Master of Science in Business Administration from Nova Southeastern University. Since joining the higher education industry in 2002, she has attained a myriad of experiences and extensive financial aid knowledge within her different roles. She... Read More →
As General Manager of Fame, Mr. Alfaro is responsible for growing Fame's business through key initiatives and bringing new products to market. He has 18+ years of management and process improvement experience and 14+ years of experience working with student information systems, financial... Read More →
Thursday May 22, 2025 11:30am - 12:20pm PDT Royal Ballroom
Take a journey down the 'Freedom Walk of Fame' as we explore all that your Student Information System has to offer. From processes to reports, enrollment to graduation, program set up to maintenance-let’s make sure you are using Freedom to its full potential.
Monica Heslin has been in higher education for 24 years. Starting out as a cosmetology educator she quickly realized the importance of a full circle structure within the post-secondary. She has focused the last 15 years on financial aid, compliance, and school management. Monica’s... Read More →
Join us for a hands-on, live walkthrough session on determining Title IV Credit balances for clock hour programs. We'll guide you through the ins and outs of financial calculations, ensuring your school earns your gold star.
Ibis Chow received her Bachelor's and Master of Science in Business Administration from Nova Southeastern University. Since joining the higher education industry in 2002, she has attained a myriad of experiences and extensive financial aid knowledge within her different roles. She... Read More →
Cybersecurity is always a topic in the spotlight. Data breaches continue to occur at major businesses and institutions across the globe. This session reminds you of the requirements and how to best protect the students and your institution.
“And the Financial Aid award goes to...." in this session we will cover Freedom FinAid’s award process, including award letters, completing verification, packing, certification, and other essential parts of the Financial Aid award process.
Monica Heslin has been in higher education for 24 years. Starting out as a cosmetology educator she quickly realized the importance of a full circle structure within the post-secondary. She has focused the last 15 years on financial aid, compliance, and school management. Monica’s... Read More →
Navigating the Partner Portal and completing the eligibility updates required by ED continues to be a mystery. This session will provide useful clues for a successful outcome.
Sally is one of the country’s leading authorities on Federal financial aid administration with 41 years of “in the trenches” experience. As a respected Industry leader, she is frequently called upon to speak at School, Accrediting, Regional and State conferences as well as... Read More →
Tom Netting has more than 30 years of experience working in government relations and public policy and has established himself as a leader in strategic policy development and advocacy in the fields of higher education and workforce development, elementary and secondary education... Read More →
Thursday May 22, 2025 2:30pm - 3:20pm PDT Royal Ballroom
Come see the next big sensation in Financial Aid! In this exclusive session, we’re highlighting Advantage FinAid! With seamless navigation and groundbreaking efficiency, our flagship FinAid application is your trusted co-star, ensuring students receive the financial support they need for a standing ovation in their academic journey.
Beginning my journey on the FA Processing team, I showed an innate understanding of financial aid processes and navigating the complexities of Title IV funding. Throughout the years I have transitioned through several positions within the department, each time bringing a fresh perspective... Read More →
Sometimes you only get pieces of a story. Often student financial situation isn’t accurately reflected on their FAFSA. Learn about special circumstances and extenuating circumstances, what qualifies as a special or extenuating circumstance, and what you need to collect from the student.
Student retention is one of the biggest challenges facing trade schools today—yet it’s also one of the most critical factors impacting school revenue, accreditation, and reputation. In this powerful session, school owners and administrators will gain actionable strategies to help students stay motivated, engaged, and on track to graduate.
Penny Burns – Founder, Beauty Cast NetworkWith nearly four decades in the beauty industry, Penny Burnsis a passionate advocate for career success in the beauty andwellness space. As the founder of Beauty Cast Network, shebrings a wealth of experience—from owning and managingnine... Read More →
Thursday May 22, 2025 4:00pm - 4:50pm PDT Royal Ballroom
Get the inside scoop from Amber, Joseph, and Steven on the latest features of Fame’s Virtual Financial Aid Office! This service is set to transform Financial Aid support, delivering efficiency, convenience, and expert guidance with a performance worthy of a standing ovation. Get an exclusive look at the newest features, cutting-edge enhancements, and insights that make this offering a true asset for Financial Aid administration.
Steven is at the forefront of driving the overall product strategy for Fame, overseeing a diverse portfolio of products. With a remarkable 20 years in the Higher Education industry, Steven brings an extensive background in financial aid, boasting over 19 years of knowledge and expertise.Steven... Read More →
Amber Turner has 20+ years of experience in finance and 14+ years of experience in Financial Aid Administration. Currently serving as the Director of Virtual Financial Aid Services, Amber is responsible for overseeing all aspects of the Virtual Financial Aid Office. Her role includes... Read More →
Vice President of Operations and Professional Services, Fame
As Vice President of Operations, Mr. Musson oversees FAME’s Financial Aid Processing Center, Client Solution Center (Customer Service, Technical Support, and Implementations), and Fiscal Services. Tommy’s career spans more than 28 years in customer and product service operations... Read More →
As General Manager of Fame, Mr. Alfaro is responsible for growing Fame's business through key initiatives and bringing new products to market. He has 18+ years of management and process improvement experience and 14+ years of experience working with student information systems, financial... Read More →
Ibis Chow received her Bachelor's and Master of Science in Business Administration from Nova Southeastern University. Since joining the higher education industry in 2002, she has attained a myriad of experiences and extensive financial aid knowledge within her different roles. She... Read More →
Sally is one of the country’s leading authorities on Federal financial aid administration with 41 years of “in the trenches” experience. As a respected Industry leader, she is frequently called upon to speak at School, Accrediting, Regional and State conferences as well as... Read More →
Carolyn has been in the higher education sector for 22 years. Carolyn served as Director of Financial Aid prior to her finding a position in the Consulting Services Department at Fame. She now brings her extensive knowledge of ESP, Advantage FinAid, Freedom, Freedom FinAid, and APFAM... Read More →
Monica Heslin has been in higher education for 24 years. Starting out as a cosmetology educator she quickly realized the importance of a full circle structure within the post-secondary. She has focused the last 15 years on financial aid, compliance, and school management. Monica’s... Read More →
Meet Andrei, an accomplished professional with over 15 years of hands-on experience in Information Technology (IT). With a rich and diverse background, he has led numerous projects, demonstrating a unique ability to transform complex technical concepts into user-friendly solutions... Read More →
Beginning my journey on the FA Processing team, I showed an innate understanding of financial aid processes and navigating the complexities of Title IV funding. Throughout the years I have transitioned through several positions within the department, each time bringing a fresh perspective... Read More →
Steven is at the forefront of driving the overall product strategy for Fame, overseeing a diverse portfolio of products. With a remarkable 20 years in the Higher Education industry, Steven brings an extensive background in financial aid, boasting over 19 years of knowledge and expertise.Steven... Read More →
Amber Turner has 20+ years of experience in finance and 14+ years of experience in Financial Aid Administration. Currently serving as the Director of Virtual Financial Aid Services, Amber is responsible for overseeing all aspects of the Virtual Financial Aid Office. Her role includes... Read More →
Director, Professional Services & Compliance, Fame
Kris Fuss-Gonzalez, Director of Professional Services at FAME, is a goal-oriented leader with extensive experience in financial aid for education. She has demonstrated her ability to balance the dynamic needs of compliance by utilizing her analytic skills to create plans to complete... Read More →
Nancy serves as the Director of FAME’s Financial Aid Operations. In her current role, she oversees all of the Federal PELL and Campus based award programs. Additionally, she also manages the Federal Direct Loan Program for FAME’s ESP program clients.Nancy has a wealth of experience... Read More →
Thursday May 22, 2025 5:30pm - 7:30pm PDT Oasis Pool
Rick Rosado has been a member of the Fame Sales Team since 2009 and brings 20+ years of past experience in the Higher Education Sector. He holds an Associate Degree in Business Computer Programming. He has held the positions of Admissions Director, Registrar, Financial Aid Director... Read More →
Vice President of Operations and Professional Services, Fame
As Vice President of Operations, Mr. Musson oversees FAME’s Financial Aid Processing Center, Client Solution Center (Customer Service, Technical Support, and Implementations), and Fiscal Services. Tommy’s career spans more than 28 years in customer and product service operations... Read More →
We're pulling back the velvet curtain on the latest rules surrounding changes in ownership and evolving regulations. You’ll learn whether your next big move is in line with current regulations, how long it might take to secure funding under new ownership, and the hidden advantages of making the transition.
Attorney, ROUSE FRETS WHITE GOSS GENTILE RHODES, P.C
Ron brings 41 years of experience in a broad range of commercial and general litigation matters in various industries regionally and across the country. He has a national practice representing institutions of higher learning in litigation, regulatory matters and business transactions... Read More →
With a friendlier administration in the White House, the new battleground for beauty, barber, and wellness schools has turned towards the states. Groups like the Institute for Justice, the Future of the Beauty Industry Coalition, and others are pushing for hour reductions, deregulation, apprenticeships, and other legislation affecting our sector.
It’s time to focus efforts on these state issues, become better organized at the state level, and become proactive instead of reactive. Join us at this session to discover where these changes are occurring and how they may happen in your state next year.
Carolyn has been in the higher education sector for 22 years. Carolyn served as Director of Financial Aid prior to her finding a position in the Consulting Services Department at Fame. She now brings her extensive knowledge of ESP, Advantage FinAid, Freedom, Freedom FinAid, and APFAM... Read More →
Monica Heslin has been in higher education for 24 years. Starting out as a cosmetology educator she quickly realized the importance of a full circle structure within the post-secondary. She has focused the last 15 years on financial aid, compliance, and school management. Monica’s... Read More →
Meet Andrei, an accomplished professional with over 15 years of hands-on experience in Information Technology (IT). With a rich and diverse background, he has led numerous projects, demonstrating a unique ability to transform complex technical concepts into user-friendly solutions... Read More →
Beginning my journey on the FA Processing team, I showed an innate understanding of financial aid processes and navigating the complexities of Title IV funding. Throughout the years I have transitioned through several positions within the department, each time bringing a fresh perspective... Read More →
Steven is at the forefront of driving the overall product strategy for Fame, overseeing a diverse portfolio of products. With a remarkable 20 years in the Higher Education industry, Steven brings an extensive background in financial aid, boasting over 19 years of knowledge and expertise.Steven... Read More →
FERPA has been around for years and has been a real sleeper for most institutions. It is time to put on a show with examples of things that you may be doing wrong.
Sally is one of the country’s leading authorities on Federal financial aid administration with 41 years of “in the trenches” experience. As a respected Industry leader, she is frequently called upon to speak at School, Accrediting, Regional and State conferences as well as... Read More →
Aaron Lacey will walk through significant rules and policies issued by the Biden administration (e.g., borrower defense, gainful employment, financial responsibility, distance education), in each case discussing the state of the rule, pertinent litigation, and its anticipated fate under the current administration.
The Co-Chair of Thompson Coburn’s Higher Education Practice, Aaron has over two decades of experience assisting institutions to navigate complex legal and policy matters. He and his colleagues are valued for their deep understanding of the postsecondary regulatory framework, including... Read More →
Friday May 23, 2025 10:30am - 11:20am PDT Royal Ballroom
Join us for an exclusive panel discussion where top tech experts answer your burning questions and share insider tips on making the most of our applications. From troubleshooting to strategies, this all-star panel is ready to deliver expert guidance to help you streamline your day-to-day operations like a true industry pro and master our technology with confidence.
Carolyn has been in the higher education sector for 22 years. Carolyn served as Director of Financial Aid prior to her finding a position in the Consulting Services Department at Fame. She now brings her extensive knowledge of ESP, Advantage FinAid, Freedom, Freedom FinAid, and APFAM... Read More →
Monica Heslin has been in higher education for 24 years. Starting out as a cosmetology educator she quickly realized the importance of a full circle structure within the post-secondary. She has focused the last 15 years on financial aid, compliance, and school management. Monica’s... Read More →
Meet Andrei, an accomplished professional with over 15 years of hands-on experience in Information Technology (IT). With a rich and diverse background, he has led numerous projects, demonstrating a unique ability to transform complex technical concepts into user-friendly solutions... Read More →
Beginning my journey on the FA Processing team, I showed an innate understanding of financial aid processes and navigating the complexities of Title IV funding. Throughout the years I have transitioned through several positions within the department, each time bringing a fresh perspective... Read More →
Steven is at the forefront of driving the overall product strategy for Fame, overseeing a diverse portfolio of products. With a remarkable 20 years in the Higher Education industry, Steven brings an extensive background in financial aid, boasting over 19 years of knowledge and expertise.Steven... Read More →
Amber Turner has 20+ years of experience in finance and 14+ years of experience in Financial Aid Administration. Currently serving as the Director of Virtual Financial Aid Services, Amber is responsible for overseeing all aspects of the Virtual Financial Aid Office. Her role includes... Read More →
This interactive, off-the-cuff panel of experts will discuss some ongoing issues such as Title IV credit balances, 90/10 issues, and financial responsibilities.
Sally is one of the country’s leading authorities on Federal financial aid administration with 41 years of “in the trenches” experience. As a respected Industry leader, she is frequently called upon to speak at School, Accrediting, Regional and State conferences as well as... Read More →
Eileen has 25 years of public accounting experience and is nationally known for her specialization in audit and accounting services for career schools and colleges. In addition to her role as partner, she serves as the firm’s director of career services overseeing the management... Read More →
Compliance Manager, Lightheart Sanders and Associates
Ben Sanders, Compliance Manager, has been with Lightheart Sanders and Associates (LSA) since 2009. He primarily oversees the compliance audits for Title IV schools to ensure clients stay compliant with the rules and regulations set forth by the Department of Education. Ben received... Read More →
Friday May 23, 2025 11:30am - 12:20pm PDT Royal Ballroom
Join us for an in-depth look at the latest EDlumina technology updates designed to streamline operations and improve the user experience. We’ll also cover key enhancements related to the Fame integration that will make your processes more efficient and effective while ensuring compliance!
R2T4s continue to be one of the top 5 audit finding party crashers. In this session, we’ll dig into the essential principles behind the R2T4 calculations, including the most common missteps uncovered during audits and program reviews. Don’t miss your chance to avoid the dramatic errors that could ruin your special night.
Carolyn has been in the higher education sector for 22 years. Carolyn served as Director of Financial Aid prior to her finding a position in the Consulting Services Department at Fame. She now brings her extensive knowledge of ESP, Advantage FinAid, Freedom, Freedom FinAid, and APFAM... Read More →
Monica Heslin has been in higher education for 24 years. Starting out as a cosmetology educator she quickly realized the importance of a full circle structure within the post-secondary. She has focused the last 15 years on financial aid, compliance, and school management. Monica’s... Read More →
This is a story of the many trials and tribulations of today's Financial Aid world. This panel of experts will help you understand the requirements and how to handle unique situations, such as the 10% absent hour policy, early grads from a clock hour program, and more.
Ibis Chow received her Bachelor's and Master of Science in Business Administration from Nova Southeastern University. Since joining the higher education industry in 2002, she has attained a myriad of experiences and extensive financial aid knowledge within her different roles. She... Read More →
Sally is one of the country’s leading authorities on Federal financial aid administration with 41 years of “in the trenches” experience. As a respected Industry leader, she is frequently called upon to speak at School, Accrediting, Regional and State conferences as well as... Read More →
Carolyn has been in the higher education sector for 22 years. Carolyn served as Director of Financial Aid prior to her finding a position in the Consulting Services Department at Fame. She now brings her extensive knowledge of ESP, Advantage FinAid, Freedom, Freedom FinAid, and APFAM... Read More →
Monica Heslin has been in higher education for 24 years. Starting out as a cosmetology educator she quickly realized the importance of a full circle structure within the post-secondary. She has focused the last 15 years on financial aid, compliance, and school management. Monica’s... Read More →
Are you leaving students (and revenue) on the table? Discover the one strategy that can generate a staggering 115% more clicks to your beauty school's website: Blogging. Many beauty schools are missing out on this powerful tool, or doing it wrong, and this session will show you exactly how to harness its potential. Learn how to attract more prospective students, boost your online presence, and ultimately grow your enrollments. Don't miss this opportunity to unlock explosive growth for your school!
Chris is the CEO of Oozle Media, an online marketing agency who specializes in helping schools own their markets online. Chris is also the co-founder of Beauty as a Business, who partnered with Pivot Point and Milady to provide social media curriculum to many thousands of hair and... Read More →
Join Joseph and Steven for an exclusive reveal of the latest and greatest updates to Fame’s suite of product offerings. This is your VIP pass to a behind-the-scenes look at the newest add-ons and features designed to bring unparalleled efficiency and streamlined productivity to your administrative operations.
Steven is at the forefront of driving the overall product strategy for Fame, overseeing a diverse portfolio of products. With a remarkable 20 years in the Higher Education industry, Steven brings an extensive background in financial aid, boasting over 19 years of knowledge and expertise.Steven... Read More →
Ibis Chow received her Bachelor's and Master of Science in Business Administration from Nova Southeastern University. Since joining the higher education industry in 2002, she has attained a myriad of experiences and extensive financial aid knowledge within her different roles. She... Read More →
Sally is one of the country’s leading authorities on Federal financial aid administration with 41 years of “in the trenches” experience. As a respected Industry leader, she is frequently called upon to speak at School, Accrediting, Regional and State conferences as well as... Read More →
Carolyn has been in the higher education sector for 22 years. Carolyn served as Director of Financial Aid prior to her finding a position in the Consulting Services Department at Fame. She now brings her extensive knowledge of ESP, Advantage FinAid, Freedom, Freedom FinAid, and APFAM... Read More →
Monica Heslin has been in higher education for 24 years. Starting out as a cosmetology educator she quickly realized the importance of a full circle structure within the post-secondary. She has focused the last 15 years on financial aid, compliance, and school management. Monica’s... Read More →
Dive into regulatory changes, default prevention strategies and ways schools can engage in proactive loan repayment. Gain a greater understanding of how defaults impact the borrowers and institutions. Explore the changes and challenges of the pandemic programs that have ended.
